Delivery Policy

Delivery Terms and Conditions

for vExclusive

1. Introduction

1.1. These delivery terms and conditions (hereinafter referred to as “Terms”) govern the delivery of products and services (collectively referred to as “Goods”) ordered through the vExclusive (hereinafter referred to as the “Platform”) and shipped from China & India.

1.2. By using our Platform and placing orders for Goods, you agree to abide by these Terms. Please read them carefully before placing an order.

2. Delivery Services

2.1. Delivery Partners: We use reliable and reputable delivery partners to ensure the safe and timely delivery of Goods to your designated address.

2.2. Delivery Coverage: We deliver Goods to addresses within India and select international destinations. Delivery availability may vary depending on your location.

2.3. Delivery Times: Estimated delivery times will be displayed at the time of checkout and may vary depending on your location, product availability, and other factors.

3. Ordering and Delivery Process

3.1. Placing Orders: You can place orders for Goods through our Platform. Please provide accurate and complete delivery information, including your contact details, to ensure smooth delivery.

3.2. Confirmation: Upon successful placement of an order, you will receive an order confirmation email with details of your order, including estimated delivery dates.

3.3. Tracking: You can track the status of your order through the tracking information provided by our delivery partners. We will also provide order status updates via email or SMS where applicable.

4. Delivery Charges

4.1. Delivery charges, if applicable, will be displayed at the time of checkout. These charges may vary based on the delivery location, size, weight, and value of the Goods.

4.2. Some orders may qualify for free delivery, subject to certain conditions. Details of free delivery eligibility will be specified on the Platform.

5. Delivery Delays

5.1. While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances, including but not limited to natural disasters, strikes, and customs clearance. We are not liable for such delays.

6. Delivery Acceptance

6.1. Upon delivery, you are responsible for inspecting the Goods for any damage or discrepancies. If you find any issues, please notify us within [X] hours of delivery for resolution.

7. Returns and Refunds

7.1. Our Returns and Refunds Policy governs the process for returning Goods and seeking refunds. Please refer to this policy on our Platform for detailed information.

8. Cancellations

8.1. You may cancel an order in accordance with our Cancellation Policy, which can be found on our Platform.

9. Customs and Import Duties

9.1. International orders may be subject to customs and import duties in the destination country. These duties are the responsibility of the recipient. Please check with your local customs authorities for information on applicable duties and taxes.

10. Contact Information

10.1. For inquiries or assistance related to delivery, please contact our customer support team through the contact information provided on our Platform.

11. Amendments

11.1. We reserve the right to amend these Delivery Terms and Conditions at any time. Any changes will be effective immediately upon posting on our Platform.